Activity Based Costing

Activity Based Costing

Activity Based Costing Association™ (ABCA™) is an association of companies and organizations focused on implementing, maintaining and managing their Activity Based Costing processes. ABCA™ provides a forum for the exchange of "best practices" among the members. In addition, the group sponsors studies to identify practices that improve the overall operations of the members.

To identify "Best in Class" activity based costing processes, which, when implemented, will lead member companies to exceptional performance.

First Call Resolution

The Benchmarking Network and ICCBC announced they will launch a new study in the area of First Call Resolution. Now is the time to join and become involved in setting the focus and direction of the study. This is a "best practices" study that will include site visits to top performing companies. The study will focus on such areas as:

  • Organization & Structure; 
  • Systems Technology & Procedures; 
  • Training; Supervision of Process & Measures; 
  • Employee Reviews; 
  • Customer Satisfaction Measures; 
  • Failure Reviews; 
  • Key Measures & Metrics; and 
  • Other First Call Resolution Issues. 

To receive detailed information on the content and focus of the study, contact the ICCBC Director via phone at 281-440-5044, or contact us directly via our Information Request Form. Its quick and easy, and we'll get in contact with you fast.