Activity Based Costing

Activity Based Costing

Activity Based Costing Association™ (ABCA™) is an association of companies and organizations focused on implementing, maintaining and managing their Activity Based Costing processes. ABCA™ provides a forum for the exchange of "best practices" among the members. In addition, the group sponsors studies to identify practices that improve the overall operations of the members.

To identify "Best in Class" activity based costing processes, which, when implemented, will lead member companies to exceptional performance.

Customer Satisfaction Measurement Benchmarking

The Benchmarking Network and CSMA announced they will be kicking off the Customer Satisfaction Measurement Benchmarking Study. Now is the time to join and become involved in setting the focus and direction of the study. This is a "best practices" study that will include site visits to top performing companies. The study will review the Customer Satisfaction Measurement area including research into:

  • Objectives for the Process
  • Survey Techniques Commonly Used
  • Survey Characteristics and Management
  • Mechanization of the Process
  • Effectively Using Database Information to Segment Populations
  • Linkage To Internal Performance Appraisal/Improvement Processes
  • Effectively Evaluating The Satisfaction Of Competitors' Customers
  • Using Customer Satisfaction Data To Predict Future Performance
  • Using Survey Results To Drive Change

Measures To receive detailed information on the content and focus of the study contact the CSMA Director via phone at 281-440-5044, or contact us directly via our Information Request Form. Its quick and easy, and we'll get in contact with you fast.