Activity Based Costing

Activity Based Costing

Activity Based Costing Association™ (ABCA™) is an association of companies and organizations focused on implementing, maintaining and managing their Activity Based Costing processes. ABCA™ provides a forum for the exchange of "best practices" among the members. In addition, the group sponsors studies to identify practices that improve the overall operations of the members.

To identify "Best in Class" activity based costing processes, which, when implemented, will lead member companies to exceptional performance.

The Benchmarking Network

June 3, 2011

The Benchmarking Network Announces Study-

Customer Satisfaction Measurement Benchmarking Study

Houston - June 3, 2011

The Benchmarking Network announced a new benchmarking study that will kickoff in the area of Customer Satisfaction Measurement. Now is the time to become a sponsor and get involved in setting the focus and direction of the study. The study will use an in-depth benchmarking survey to gather processes, practices, technologies used, and measures data so that the top performing companies can be identified. As a sponsor you will participate in on-site site visits to those companies exhibiting "best practice" performance level. The site visits have an all-encompassing process review that covers the whole process as well as key areas identified as outstanding practices. The study would review Customer Satisfaction Measurement including research into:

  • Objectives for the process;
  • Survey techniques commonly used;
  • Survey characteristics and management;
  • Mechanization of the process;
  • Effectively using database information to segment populations;
  • Linkage to internal performance appraisal / improvement processes;
  • Effectively evaluating the satisfaction of competitors' customers;
  • Using customer satisfaction data to predict future performance;
  • Using survey results to drive change; and.
  • Measures.

To receive detailed information on the content and focus of the study and how you can become a sponsor, contact the CSMA Director via phone at 281-440-5044 or online at http://csmassociation.org/inforequest.

About The Benchmarking Network

The Benchmarking Network, Inc. (TBN) is an organization of experienced Benchmarking specialists solely dedicated to using Benchmarking to develop value-based performance improvement opportunities for corporations worldwide. We utilize proven processes and systems to streamline our efforts to achieve high impact results on a timely basis. We utilize our network of over 140,000 domestic and international contacts to provide the basis for successful global Benchmarking solutions.